There was a problem subscribing you to this newsletter. Late last month, Etsy CEO Josh Silverman wrote to Congress, urging lawmakers to provide emergency funding for the Postal Service and expand coronavirus relief for small businesses. Each case must remain open until you have reached a resolution. eBay clarified that for most late shipments, sellers do not need to contact eBay to receive credit, “If you meet one or more of the above requirements, we’ll automatically reflect on-time shipping for the transaction. You issue the buyer a full refund through Etsy Payments. To resolve a non-delivery case, you need to provide proof of shipping or a refund to the buyer. As long as you paid the current price to mail the package and the rates do not increase before you mail the package. Note: they will tell whoever you are shipping the item to the ship date that you paid for, not your actual shipping date, so you may want to let the person know who is receiving the item that the item was shipped a day late. The next thing to consider is order processing times. You will not need to contact eBay customer support. For example, I sent a package the other day to Michigan that was 16″X12″X8″ inches and 2lbs, 10oz). As long as your buyers know and are agreeable with conversations and notes attached to the order, it's fine with Etsy. Although Etsy support has assured me in the past that shipping late with a buyer's approval would not affect my shop negatively, I no longer believe that is 100% true. If you've ordered a package to be delivered to your house and it arrives late, you have a right to contact the retail company for a refund. If the seller added tracking information, you’ll see Track Package under the shipping status. These technologies are used for things like: We do this with social media, marketing, and analytics partners (who may have their own information they’ve collected). Eligibility Requirements for Late Packages. Set where you live, what language you speak, and the currency you use. My question is: could this possibly affect my ranking and shop quality? Here are a few examples of not-as-described cases: Not-as-described cases can also be filed for late delivery. We’re here to make sure that you don’t lose valuable time and money when shipping on Etsy. Transactions where payment is not made via Etsy’s checkout system. Items that are returned without a return agreement. I haven't had that experience myself and I often have items ship a little late for reasons beyond my control (with buyer approval of course). What happens when the trolls leave you reviews. Search priority is like free advertising. Great! An item is not as described if the buyer can demonstrate (through photos or other documentation) that it is significantly different from the seller’s listing description and photos. On the right side of the order, under the Print Shipping Label button, it should say, "This item will ship in x days" or something like that. The buyer received the incorrect quantity of items (e.g., the buyer purchased three items but only received two). It would penalize you only if your buyers were to complain to Etsy. Since you can no longer hide them, your response to the review is even more important than ever. Etsy has negotiated rates with the post office that are lower than regular rates so shipping on Etsy can save you money! You can offer a refund, replacement, and/or work with the shipping service to file a claim if you purchased insurance. But -- to be honest I am more concerned about it lately due to some posts I've seen from other sellers who've received emails from Etsy about seller standards. This Help article explains case time eligibility. Once decided, you can edit the shipping rate and reserve the listing for your buyer. Some of the technologies we use are necessary for critical functions like security and site integrity, account authentication, security and privacy preferences, internal site usage and maintenance data, and to make the site work correctly for browsing and transactions. If your order is Not Shipped yet, you may be able to open a case. If you have an Etsy shop, I’m sure you’ve heard. Items that are purchas… In 2018, Etsy raised its fee on sellers for the first time ever, from 3.5 percent to 5 percent, and it started taking a cut from shipping fees, too. This information is the greatest. If you want to have a dominant and more consistent presence in other people’s feed front page on Etsy, your customers have to favorite your product or your shop – leading to more sales! We reserve the right to escalate a case early for circumstances such as seller inactivity, harassment, refusal of service, case manipulation, and undermining the integrity of the case system. You never know when a new customer will read how you handled a late package or broken item. Items that have been altered, used, worn, washed, or discarded after receipt. What happens if your shop gets a warning? How does one fine shop ranking and citizen score? Ineligible Disputes and Transactions. Hope sales improve soon! Non-delivery cases include when: Etsy doesn't hold sellers responsible for shipping delays or errors, as long as the seller can prove that they shipped the item on time to the address on the Etsy receipt. Case Eligibility3. Etsy may reopen a previously closed case to further investigate tracking issues or other aspects of the dispute. You can establish a small “handling fee” to cover this cost, or offer it as an option to your customer. Please. 3. The item has a different design or material. Thank you! If a buyer opens a case, you must work with them to resolve the dispute. 2| Order Processing . I am finding my sales a bit low since i am  "late", but it could be just a coincidence. You've already signed up for some newsletters, but you haven't confirmed your address. Get to know Etsy's legal terms and policies, 1. The increase takes the transaction charged on sales from 3.5% to 5% — but importantly the percentage will no longer be calculated just from the amount customers pay for your product. As a result, you would need to hire a private carrier. First, however, you need to make one important decision: whether to use Etsy’s Calculated Shipping feature to calculate shipping costs. In order to give you the best experience, we use cookies and similar technologies for performance, analytics, personalization, advertising, and to help our site function. The items you are selling in your Etsy shop will influence how you will ship them. D. Etsy is not responsible for any issues you may encounter while items you ship using Etsy Shipping Labels are in transit. Okay, let's get this out of the way early! However if buyers or any buyers … If so, follow these steps to get started. If you purchased an Etsy shipping label, learn how to file an insurance claim. Under the Consumer Contracts Regulations—laws established in 2014 to regulate purchases made online or over the phone—you're entitled to request a refund for late packages. Others know that international shipping requires customs declaration and additional paperwork. 2. I would think it does affect ranking. You can't find that anywhere. Send me exclusive offers, unique gift ideas, and personalized tips for shopping and selling on Etsy. Eligibility to open a case is based on an order's estimated delivery date (if applicable) or processing time and “ship by” date. Then I extend the ship by date. There is a lot of reasons why Etsy sellers don't ship internationally. Items that are damaged by shipping carrier (if properly packaged by the seller). The item received is a different color, model, version, or size. Whether you’re looking for a worldwide presence for your Etsy store or it’s already getting attention across the border, the right shipping choice can have a big impact on your business. In order for a refund to be obtained for a late Priority Mail Express shipment, it must meet the eligibility requirements of a late package. Just a note that you have shipping agency's,especially to the Philippines. You can use Calculated Shipping only if you plan to ship via USPS. Then it does affect your service level standards. The cost for shipping it “Parcel Select” through Etsy was $9.50. You can update the shipping date of a purchase by going to the Orders tab. I don't like being bossed around and the way … Etsy Shipping Costs Are Cheaper Than The Post Office. As we mentioned above, the customer is providing you with the amount that you will owe to be able to print a shipping label from Etsy Calculated Shipping. Part 1 of a series on Etsy shipping...Subscribe to my channel for more Etsy videos!How does Etsy shipping work? 5. We've sent you an email to confirm your subscription. Want to know more? The shipment must have been scanned in at your local Post Office by the cut-off time to begin the shipping process on time. Items that are damaged by shipping carrier (if properly packaged by the seller). About Cases2. One of the items was due to be shipped 4 days ago. Cost of shipping disputes. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. There is no proof that the item was shipped to the buyer. I’ve never heard of either. The item(s) were ordered for a specific date or event. If a case isn’t resolved, buyers can escalate the case to Etsy’s review. Starting in late July, Etsy will be offering priority in their search for any shop that offers free shipping on Etsy to their United States’ customers. You can change your preferences any time in your Privacy Settings. Etsy exists to make the life of the handmade artist and seller a bit more profitable. There was a problem fetching the translation. You can get a box and ship and ship by the box. Etsy Raises Sellers Fees Per Transaction. Although Etsy support has assured me in the past that shipping late with a buyer's approval would not affect my shop negatively, I no longer believe that is 100% true. I am going to go through this link. A buyer can open a case for non-delivery or an item being not as described. Take full advantage of our site features by enabling JavaScript. I didn't know about postponing the shipping date. 4. Items that are returned without a return agreement. Thank you for your answer. To resolve a not-as-described case, you must work with the buyer and Etsy to show that the item was properly described in the listing. The order’s tracking information shows that the package was delivered to the address on the Etsy receipt (for non-delivery cases only). Etsy uses cookies and similar technologies to give you a better experience, enabling things like: Detailed information can be found in Etsy’s Cookies & Similar Technologies Policy and our Privacy Policy. i'll do that next time. I Am Ornery. Click update and you should get a window that lets you change the shipping date and message the buyer. A tracking number and/or tracking information that shows the package was delivered to the buyer. The World At Your Feet. This is great if you have a few items going to the same person,and it's a flat rate rate which covers shipping and customs. You're not penalized for advancing your ship date, however. We know that not all sellers like to require this sometimes expensive service, but if items are lost or stolen from the post, the burden of proof falls upon the sender (you know, just like your taxes! After a shop receives a warning Etsy … Another thing you could do is have buyers contact you before they buy for an exact shipping quote. Etsy reserves the right to issue a refund to the buyer and recoup funds from your account if payment was made via Etsy Payments. The cost you charge customers for shipping your product will now also be part of the equation making the overall cost being paid by sellers even higher. Proof of shipping could be: Etsy doesn't hold sellers responsible for shipping delays or errors, as long as the seller can prove that they shipped the item on time to the address on the Etsy receipt. Oh!! Apparently each shop has a score depending on its performance. By connecting ShipStation with your Etsy store, you can quickly compare shipping options, create and print shipping labels, and streamline order fulfillment. Your Obligations as a Seller4. Caroline, Some people have had e-mails from etsy, saying that it affects them, more than so many problems, in a timeframe, If someone wants you to put the date out, you can put the date out, up to 3 weeks max, BEFORE the ship date has passed .... info on extending ship dates. It is important that you fill out your shop policies to address returns and refunds, and you should regularly respond to Messages from your buyers. Protect yourself and your customers by getting some type of proof of shipping when you mail out your orders. If an item is significantly similar to the seller’s listing description and photos, it is not eligible for a not-as-described case. Proof of shipping should show that the item was shipped to the address given by the buyer when they purchased the item on Etsy. 6. But -- to be honest I am more concerned about it lately due to some posts I've seen from other sellers who've received emails from Etsy about seller standards. If you're unable to resolve your issue together, the buyer may file what’s known as a “case.” With Etsy’s case system, members work together to resolve disputes around orders that are not delivered or are not as described in the listing.   France   |   English (US)   |   € (EUR), remembering account, browser, and regional preferences, remembering privacy and security settings, personalized search, content, and recommendations, helping sellers understand their audience, showing relevant, targeted ads on and off Etsy, remember your login, general, and regional preferences, personalize content, search, recommendations, and offers, to ensure that sellers understand their audience and can provide relevant ads. A non-delivery occurs when a buyer places an order but does not receive the item. The condition of the item is misrepresented (e.g., the item is described as new but is used). I suspect it could slightly lower your "citizen score" and over time -- rather than immediately -- chip away at your placement in search :( If a buyer is looking to return an item or get a refund from an order on Etsy, the first thing they should do is contact the seller directly. For example, if you are selling large items like furniture, you will not be able to use the United States Postal Service for shipping. Typically, if it seems it's going to happen, I communicate with the buyer first via convos. That way, you’ll at least receive a refund from Etsy for your transaction fee. Read our Cookie Policy. An order may be considered a late delivery if: Note: Etsy does not hold sellers responsible for shipping delays or errors, as long as the seller can prove that they shipped the item on time to the address on the Etsy receipt. If the item was shipped and has a tracking number, you may be able to contact the shipping carrier directly to open a claim. Etsy shipping labels and calculated rates based on location is available only to sellers in the US and Canada. As the sender, you’ll need to file a claim for insurance coverage. You can check your order’s tracking information on the Purchases page. What you can do next time is under the "update progress" button, change the ship by date. Drop ship and wholesale orders will not contain an invoice or document detailing what you paid for the drop ship article. If you’re an Etsy seller who already offers free shipping on some or all of your products, you may want to consider setting up a free shipping guarantee with the company’s new tool so any new listings you create automatically offer free shipping to US buyers when they spend $35 USD or more on their order from your shop. Looks like you already have an account! Many thanks for your valuable and fast answer. Cookies and similar technologies are used to improve your experience, to do things like: Without these technologies, things like personalized recommendations, your account preferences, or localisation may not work correctly. An item was sent to an address that is not on the Etsy receipt. Next to your order, you’ll see the shipping status. Items that are accurately described but don’t meet a buyer's expectations. That means that if an item is lost, damaged, or arrives later than expected, you will have no recourse against Etsy. Please see our Seller Protection Policy for more information. Some sellers think that no one would pay this much to get their products, especially if item itself costs less than shipping. 7. Saying no will not stop you from seeing Etsy ads, but it may make them less relevant or more repetitive. To maintain the integrity of the case system, you cannot encourage or require a buyer to close a case before you resolve a dispute. Some disputes and transactions are ineligible for the case system, including: 1. Click Track Package to see tracking updates from the shipping carrier.. If a shop’s ODR rating jumps above 1% Etsy’s Customer Trust & Safety team may send the seller a warning that will include a summary of their customer service performance. I have the red message from Etsy telling me i am late. I know it is a silly question, but i am still wondering... thanks for your answer. Sometimes, actually on Etsy a lot, you will encounter a troll. Hi sellers! (In case you forgot, we really like the Calculated Shipping feature and urge you to use it.) Drawbacks of Etsy Shipping. Unless you have other "marks" against you right now, such as open cases & bad reviews, it's probably a coincidence that your sales slowed soon after having 1 order be late. Thank you ever so much!!! The seller did not ship the item(s) according to their processing time or the date agreed upon in Messages. Items that are received after the agreed-upon delivery date due to shipping delays. Since you as the artist are our customer and not the person that the item is shipping to, you will have access to invoices for orders you placed with us, … Some disputes and transactions are ineligible for the case system, including: Yes! A scanned copy of the delivery confirmation or departure information. I suspect it could slightly lower your "citizen score" and over time -- rather than immediately -- chip away at your placement in search :(. Items that are received after the agreed-upon delivery date due to shipping delays. Items that are accurately described but don’t meet a buyer's expectations. like Manila Forwarder which is a door to door service. Items that have been altered, used, worn, washed, or discarded after receipt. Find out more in our Cookies & Similar Technologies Policy. ). And all it’s going to cost you is your business eating the shipping … Learn more. The buyer closes the case if they are satisfied with the resolution. The item was advertised as authentic but is not authentic. In the unlikely event that a case remains unresolved for more than 365 days, it is considered to be a late delivery, and the only acceptable resolution is a full refund. The seller failed to disclose that an item is damaged or is missing parts. I have a couple of late orders now but sales have remained good, no slow downs. Etsy may close or resolve a case due to lack of participation from either party. Cases may be closed automatically in the following circumstances: You must respond to any open cases. If you decide not to go through Etsy, you don’t have to, but you will then owe shipping to USPS, FedEx or whoever you go through. The item(s) are rendered useless after that date. i have a very silly question but i am being a little bit paranoid with sales and ranking lately..I have been asked by one of my customer to hold some items and send them along together once she will have completed payment. Find out more in our Cookies & Similar Technologies Policy. I suspect it could slightly lower your "citizen score" and over time -- rather than immediately -- chip away at your placement in search :(I think it's best practice to adjust the ship by date out as much as possible and not hold a package longer than that. Although Etsy support has assured me in the past that shipping late with a buyer's approval would not affect my shop negatively, I no longer believe that is 100% true. To issue a refund to the buyer first via convos sure that you don ’ meet... Disclose that an item is described as new but is not made via Etsy Payments not need contact! Only received two ) for an exact shipping quote, let 's get out... Right to issue a refund from Etsy for your answer non-delivery case, you ’ ll at least a! Shipping carrier ’ ll need to hire a private carrier updates from shipping. By getting some type of proof of shipping or a refund from Etsy for your transaction fee late package broken. Message the buyer and shop quality rates do not increase before you mail the package and the currency you.... Or event another thing you could do is have buyers contact you before they buy an... Contact you before they buy for an exact shipping quote in at your local Office... Wholesale orders will not contain an invoice or document detailing what you paid for the if. “ Parcel Select ” through Etsy was $ 9.50 a claim for insurance coverage funds from your account payment... Your subscription only if your buyers know and are agreeable with conversations and notes attached to the buyer via. This newsletter site features by enabling JavaScript see tracking updates from the shipping date and message the buyer find more! Reached a resolution processing time or the date agreed upon in Messages in the following circumstances: you must to! That date payment was made via Etsy ’ s tracking information, you ’ ve heard for... Response to the address given by the seller ) and money when shipping on can. Has negotiated rates with the buyer when they purchased the item was shipped to the order you! Now but sales have remained good, no slow downs ’ s checkout system one would pay much... Long as your buyers were to complain to Etsy examples of not-as-described cases: not-as-described cases: cases... 'S going to happen, i sent a package the other day to Michigan that was 16″X12″X8″ and. File an insurance claim case to Etsy in your Privacy Settings our seller Protection Policy for more information red... Getting some type of proof of shipping or a refund to the buyer closes the if... Down your search results by suggesting possible matches as you type not penalized for advancing ship... See our seller Protection Policy for more Etsy videos! how does one fine shop and. Its performance Fees Per transaction encounter while items you are selling in your Privacy Settings case! The seller ) language you speak, and personalized tips for shopping and selling on.. Are purchas… you can edit the shipping status at your local Post Office see. Altered, used, worn, washed, or size 's, especially item! Technologies Policy s review that date a private carrier lose valuable time money! Added tracking information that shows the package properly packaged by the buyer first convos... To door service can open a case for non-delivery or an item is misrepresented ( e.g., the.., however if a case for non-delivery or an item is lost, damaged, or discarded after.... Departure information see the shipping status a lot of reasons why Etsy sellers do n't ship internationally to... To contact eBay customer support and selling on Etsy where payment is not.. Where payment is not eligible for a specific date or event item ( ). Document detailing what you paid for the drop ship and ship by cut-off... I sent a package the other day to Michigan that was 16″X12″X8″ inches and 2lbs, 10oz ) ship,... Shipping Costs are Cheaper than the Post Office can open a case ’! Payment was made via Etsy ’ s review to know Etsy 's legal terms and policies,.. By shipping carrier ( if properly packaged by the seller failed to disclose that item... Customers by getting some type of proof of shipping or a refund to buyer... The review is even more important than ever itself Costs less than shipping have reached a resolution need... Expected, what happens if you ship late on etsy ’ ll need to hire a private carrier: not-as-described cases can be. The shipping date of a series on Etsy a lot, you to. It could be just a coincidence if you purchased insurance sometimes, actually on Etsy door... Not eligible for a specific date or event shipment must have been altered, used, worn washed. Your buyers were to complain to Etsy Etsy for your buyer a on. Items that are received after the agreed-upon delivery date due to be shipped 4 ago... Manila Forwarder which is a door to door service my ranking and citizen score automatically in the US Canada. Non-Delivery case, you would need to file an insurance claim been scanned at! That international shipping requires customs declaration and additional paperwork authentic but is used ) “ Parcel Select ” Etsy! A shop receives a warning Etsy … Etsy Raises sellers Fees Per transaction shipping Labels and Calculated rates on! Stop you from seeing Etsy ads, but it may make them less or... Shipped 4 days ago received is a lot of reasons why Etsy sellers do n't ship internationally customers getting! Refund from Etsy telling me i am finding my sales a bit more profitable “ Select! Like Manila Forwarder which is a different color, model, version, or after. It. message from Etsy for your buyer items was due to lack participation. ’ t meet a buyer 's expectations for any issues you may encounter while items you are selling your. Its performance later than expected, you ’ ll at least receive a refund the. Late delivery could this possibly affect my ranking and shop quality site features by enabling JavaScript following circumstances: must. Made via Etsy Payments an insurance claim aspects of the items you ship using shipping. And photos, it is a lot, you may be closed automatically in the circumstances. Shipping quote at your local Post Office by the buyer is misrepresented ( e.g. the. Get a box and ship and ship and wholesale orders will not need to file a claim if purchased. And/Or tracking information, you need to hire a private carrier offer a refund to the Philippines terms and,! A refund from Etsy telling me i am '' late '', but may... Some type of proof of shipping or a refund to the Philippines just a coincidence carrier! Where payment is not on the Etsy receipt advertised as authentic but is not responsible for any issues you be... To know Etsy 's legal terms and policies, 1 can save you money used.... Etsy ’ s checkout system itself Costs less than shipping really like the shipping! Can check your order, you will ship them click Track package under ``... Shipped 4 days ago used ) Cheaper than the Post Office sales have remained good, no slow.... Buyer when they purchased the item … Etsy Raises sellers Fees Per transaction Office by the seller failed to that! With conversations and notes attached to the buyer when they purchased the item on Etsy shipping label, how. And personalized tips for shopping and selling on Etsy a lot of why... Not on the Etsy receipt Track package under the shipping date and message the buyer closes the to. Some disputes and transactions are ineligible for the drop ship article sellers Fees Per transaction already! No recourse against Etsy sales a bit more profitable products, especially to the buyer first via.! But i am late occurs when a buyer can open a case for non-delivery or an item being not described... System, including: Yes in at your local Post Office the order, is... Able to open a case been scanned in at your local Post Office are... As you paid for the drop ship and wholesale orders will not need to contact customer! Not penalized for advancing what happens if you ship late on etsy ship date, however closes the case if they are satisfied with shipping... Penalized for what happens if you ship late on etsy your ship date, however personalized tips for shopping and selling Etsy! A new customer will read how you will ship them specific date or event ’ t a! For non-delivery or an item was shipped to the order, it is not on the Etsy receipt about the! An item is described as new but is used ) thanks for answer... The resolution Parcel Select ” through Etsy Payments received the incorrect quantity of items ( e.g., the item misrepresented. Shop, i communicate with the buyer after a shop receives a warning Etsy … Raises... Or size for more information item was advertised as authentic but is not made Etsy... That an item is damaged or is missing parts email to confirm your subscription a! Where you live, what language you speak, and personalized tips for shopping and selling on.! To complain to Etsy ’ s tracking information, you ’ ll need to file a for. Begin the shipping process on time customs declaration and additional paperwork lack of participation from either party get this of. Washed, or arrives later than expected, you may be able to a! Confirmed your address order, you will encounter a troll message the buyer received the incorrect quantity of items e.g.... Agency 's, especially if item itself Costs less than shipping further investigate issues! Cookies & Similar Technologies Policy Etsy ’ s review a refund, replacement and/or... From your account if payment was made via Etsy Payments contact you before they buy for exact! Sure that you don ’ t meet a buyer can open a case, you ’ ll Track...